Returns
At Moto-Xpress, most items may be returned within
20 days of
shipment for a refund, less shipping and handling (please
note that outbound shipping costs on items that originally
received free shipping will be charged at the time of
return). All of the merchandise we sell is
new and has
never been opened, and we do not return any used merchandise
to our warehouse shelves to re-sell it as new. Therefore,
all items must be returned in new, unopened re-saleable
condition or a restocking fee ranging from 5% to 20% may
apply.
Furthermore, returned items must be complete with all
original parts, accessories, and manufacturer packaging to
be eligible for a credit. All returns are subject to
inspection. Moto-Xpress reserves the right to determine, in its
sole discretion, the condition and completeness of returned
merchandise.
A return authorization number (RA#) is required for
all returns. Items returned without prior authorization
cannot be credited and may be refused upon delivery. Please
contact our Customer Service Department at
888.272.8885 to obtain a return
authorization number.
Please note that all sales are final for orders shipped
to addresses outside of the lower 48 contiguous United
States (including APO/FPO addresses).
How to Return an Item
-
Contact our Customer Service department
at 888.272.8885 to obtain a
return authorization number (RA #).
-
Please include the RA# on the address label.
-
You can ship the item(s) back via your preferred
method, although we recommend using a parcel service
such as UPS. Moto-Xpress cannot be responsible for returns
that are lost, misdirected or damaged during shipment.
We can only credit you for items received back in our
warehouse in returnable condition.
-
Send returns to:
Moto-Xpress Attn: RA# PO Box 6196 Garden Grove, CA 92846-6196
-
Once the item is received and inspected, a refund
will be issued or a new item will be sent. Refunds can
only be credited to the same card originally used for
the order. Returns are processed within 4 business days
of receipt.
-
Orders that are refused upon delivery are subject to
return shipping charges and a restocking fee of up to half
of the purchase price.
Exchanges
Please contact our
Customer Service Department at
888.272.8885.
If you
ordered an incorrect item, you may exchange it; however, you
will be responsible for the shipping charges.
Warranty / Damaged
Items
Please inspect your
items immediately
upon delivery. Items
with defects /
damage will be
mailed to the
manufacturer for
replacement or
repair. Some items
carry a
manufacturers
warranty and the
manufacturer's have
agreed to repair or
replace the item
within the warranty
period. Moto-Xpress
is not a warranty
service center.
Shipping damage must
be reported to the
Carrier and
Moto-Xpress within
24 hours of receipt.
If you have
questions, please
contact Moto-Xpress'
Customer Service
Representative at
888.272.8885
or
contact us.
We can assist you in
reaching the
manufacturer.
Please repack the
items securely in a
box to protect the
original packaging.
We do not accept
C.O.D. shipments for
returned freight
items.
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