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Returns-Exchanges-Warranty

Returns

At Moto-Xpress, most items may be returned within 20 days of shipment for a refund, less shipping and handling (please note that outbound shipping costs on items that originally received free shipping will be charged at the time of return). All of the merchandise we sell is new and has never been opened, and we do not return any used merchandise to our warehouse shelves to re-sell it as new. Therefore, all items must be returned in new, unopened re-saleable condition or a restocking fee ranging from 5% to 20% may apply.

Furthermore, returned items must be complete with all original parts, accessories, and manufacturer packaging to be eligible for a credit. All returns are subject to inspection. Moto-Xpress reserves the right to determine, in its sole discretion, the condition and completeness of returned merchandise.

A return authorization number (RA#) is required for all returns. Items returned without prior authorization cannot be credited and may be refused upon delivery. Please contact our Customer Service Department at 888.272.8885 to obtain a return authorization number.

Please note that all sales are final for orders shipped to addresses outside of the lower 48 contiguous United States (including APO/FPO addresses).

How to Return an Item

  1. Contact our Customer Service department at 888.272.8885 to obtain a return authorization number (RA #).

  2. Please include the RA# on the address label.

  3. You can ship the item(s) back via your preferred method, although we recommend using a parcel service such as UPS. Moto-Xpress cannot be responsible for returns that are lost, misdirected or damaged during shipment. We can only credit you for items received back in our warehouse in returnable condition.

  4. Send returns to:

    Moto-Xpress
    Attn: RA#
    PO Box 6196
    Garden Grove, CA 92846-6196
     

  5. Once the item is received and inspected, a refund will be issued or a new item will be sent. Refunds can only be credited to the same card originally used for the order. Returns are processed within 4 business days of receipt.

  6. Orders that are refused upon delivery are subject to return shipping charges and a restocking fee of up to half of the purchase price.

Exchanges

Please contact our Customer Service Department at 888.272.8885 If you ordered an incorrect item, you may exchange it; however, you will be responsible for the shipping charges. 

 

Warranty / Damaged Items

Please inspect your items immediately upon delivery. Items with defects / damage will be mailed to the manufacturer for  replacement or repair. Some items carry a manufacturers warranty and the manufacturer's have agreed to repair or replace the item within the warranty period.  Moto-Xpress is not a warranty service center.


Shipping damage must be reported to the Carrier and Moto-Xpress within 24 hours of receipt.

If you have questions, please contact Moto-Xpress' Customer Service Representative at 888.272.8885 or contact us. We can assist you in reaching the manufacturer.

Please repack the items securely in a box to protect the original packaging. We do not accept C.O.D. shipments for returned freight items.