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How do I FIND my product or NAVIGATE the site?
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Find my
product?
To
find the product(s) you're looking for, you may (1) use
the navigation menus on the top and bottom of our
website OR (2) type a keyword into the
SEARCH box.
If you have any trouble locating a product, feel free to
contact Customer Service for assistance
Toll Free at 888.272.8885
or
e-mail.
If you live outside the US, call 714.896.6710.
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Navigate
the site?
To
navigate this website, simply click on a category you
might be interested in. Categories are located on the
top and bottom of our website. QUICK TIP: Place your
mouse cursor over anything you think could be a
clickable link. You'll notice that anytime you scroll
over something that is a link, your mouse cursor will
become a "hand". Whereas scrolling over anything that is
NOT a link will leave your cursor as an "arrow". You may
also type a keyword into the
SEARCH box to quickly find a specific
product.
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If you have
any trouble locating or navigating our web site, feel
free to contact Customer Service at
Toll FREE at 888.272.8885
or
e-mail.
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Is it safe to use my credit card
online?
Every purchase made on our site is absolutely safe. We
use Secure Socket Layer (SSL) technology to transmit your
credit card information over the Internet. When you place
your order, you will be in secure mode. When you enter your
credit card information it will be encrypted so that it
cannot be read as it travels over the Internet. We accept
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How do I use a Discount Coupon?
After adding items to your cart,
click the "View Cart" link at the top of this site to view your
cart. At the TOP of the shopping cart you'll see a box
where you "Enter Discount Coupon Code Here".
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How do I make comments
or suggestions?
We are always looking to make your shopping experience a good
one. If you have comments or suggestions; don't hesitate
to send them to our
webmaster.
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What
is your return policy?
Moto-Xpress
offers a 20 day return policy on most of
our items. Exception would be any "Special Order Items". For more information, see our
Return Policy.
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Do I have to pay sales tax?
We are required to collect sales tax on orders
shipping to the state of California. All other orders will not
be charged sales tax.
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I'm having trouble with your
website.
If you're
experiencing any problems with our website, we'd like to
hear about it. Please
contact us
to report any problems to our webmasters so they may address
the problem.
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How do I edit my
account information?
Click the "Login" under Account Info. Once you are
logged in; you can change your profile by clicking on
in the Shopping Cart Box.
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How much is my shipping?
Shipping is
automatically calculated prior to submitting your payment
information. Simply add items to your cart and proceed to the
Checkout page where you will be offered Shipping Method choices
and their prices.
All orders
over $50 will receive
FREE UPS ground shipping (continental US only). Shipping charges
are "real time" based on the weight and quantity of your
order.
See
Shipping
for more details.
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How long will it take to receive my
order?
We make every effort to ship merchandise within 48-60
business hours from the time the order was placed.
Individual delivery times will vary depending on your
location and type of delivery. See
Shipping for more details. Note: Items sent directly from
our suppliers may take longer, and items ordered together
may not arrive in the same box.
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I received the wrong product?
If you feel that
you have received the wrong product, please contact Customer
Service Toll Free at 888.272.8885 within 72 hours of receiving the product.
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How do I change or cancel my order?
Orders begin processing immediately after being placed,
and therefore most orders cannot be changed or cancelled
once they have been placed. If you would like to request a
change or cancellation of an order, please
email
or Toll Free at 888.272.8885.
If you live outside the US, call
714.896.6710.
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How can I track the status of my
order?
When we
create the shipping label on-line; we will include your
e-mail address for the tracking information. Once the
label is complete; you will get an e-mail from either UPS or
USPS with your tracking number. All in stock items usually
ship within 48-60 business hours. If you
require further tracking information, please
contact us.
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What if I want to return or
exchange an item?
At Moto-Xpress, most
items may be returned within 20 days of receipt for a refund,
gift certificate, or exchange (less shipping and handling). A
return authorization number is required for all returns. Please
contact Customer Service
Toll Free at 888.272.8885 to obtain a return authorization number.
If you live outside the US, call 714.896.6710.
For more detailed info please see our
Return Policy.
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Can
you ship outside the United States?
Yes, however, contact us
Toll Free at 888.272.8885 or send an
e-mail
BEFORE placing an order.
If you live outside the US, call 714.896.6710.
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What
is your Privacy policy?
Moto-Xpress
respects your privacy. We do not sell, rent, or loan any
identifiable information regarding our customers to any third
party. Any information you give us is held with the utmost care
and security, and will not be used in ways to which you have not
consented.
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What
is your Security policy?
Every purchase
made on our site is absolutely safe. We use Secure Socket Layer
(SSL) technology to transmit your credit card information over
the Internet. When you place your order, you will be in secure
mode. All of your information will be transmitted via a secure
connection using 128-bit encryption technology for your
protection.
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How do I contact you?
Contact us
Toll Free at 888.272.8885 or send an
e-mail.
If you live outside the US, call 714.896.6710.
Business Hours: 8am-6pm PST Monday - Friday
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